It does what it says on the tin – this Holiday Inn isn’t five star, but then it’s not pretending to be such either. As hotels go it’s more than adequate for a short city break and is ideally located right next to Alexanderplatz and the main Ubahn underground station, main rail station and on a tram line.
Ideal for disabled guests it has a level entry from the street, lifts to all floors, and easily accessible rooms with good wheelchair compliant doors.
On arrival, we were allocated rooms on the ninth floor. Be aware that the hotel only has two lifts, and on busy days this can be irritating as you wait while it stops on every floor. The views from our room, number 968 were spectacular, looking out over the Telecom Tower.
They aren’t the largest of rooms to be fair, but if you’re only here for a brief visit they will be more than adequate. There is room for clothes storage, but the design is of a minimalist one so it’s unlikely you’ll find it adequate for a fortnight stay. The room contains, a small dining table and two chairs, a small armchair, a king size bed with two separate duvets and a mix of pillow types. There was complimentary water and two snack-sized Mars Bars waiting on us – a nice touch. There is a mini bar, but this only contained bottled water, Coke and beer, no spirits or mixers.
The bathroom with a sliding door and wet-floor shower was more than adequate with shaving mirror, cupboard storage, free toiletries, hand soap and shower gel dispensers and plenty of towels.
Wifi was provided with a password provided at reception and was more than adequate for our usage requirements.
Unfortunately for the establishment, our stay was somewhat marred by an unfortunate set of circumstances. Firstly on entering the room, the heat was sweltering, so naturally, we turned on the air conditioning to cool things down. When that didn’t work and hot air blew from the vents the problem was reported to reception. At that point we were told as it was now winter in Berlin, the a/c had been switched over to heating, but this could be turned off in our room. Duly requested, we went out after opening the window to cool the room down. On return at 11pm once again the room was uncomfortably hot so we slept with the window open – I say slept, however that would have been a bonus, we couldn’t for the noise of the traffic!
The following day reception was once again advised but basically said there was nothing further they could do. In order to actually get a sleep we sought out a pharmacy for some earplugs! The bed was very comfortable, but do keep in mind that if you don’t like a lot of heat in your bedroom, this can be uncomfortable. Obviously being a hairy highlander, I’m used to the cold being from Scotland where we get summer on one day in July and possibly two in August!
Now to breakfast. This is taken in the ground floor dining room, which normally would be able to cope with the number of guests I’m sure. However on the three mornings we arrived for breakfast we had to be parked in reception awaiting a free table. So again do bear in mind if you want or need to eat at a particular time this may not be possible if the hotel is full – particularly with coach tours.
The choice of breakfast was excellent, with scrambled or boiled eggs, sausages, bacon, fried potatoes, and tomato, or a choice of cold cuts, cheeses, yoghurt, muesli, cereals, fresh fruits, a selection of breads, croissants and pastries. If you want fried eggs, poached or an omelette a small extra charge is made for this.
The hotel has a bar area on the ground floor next to the reception desk, but this was closed at the time of our visit and guests were being directed to the hotel next door to use their bar facilities.
The staff were friendly and efficient, but it has to be said were unable to resolve our problems and this is something the company need to address in order to ensure that guests are provided with the best possible service level.
Would we return – possibly, for a cheap break in a good location in Berlin, then you won’t go far wrong at the Holiday Inn.